Terms and conditions

We try and keep them as simple as possible :

By pressing "Checkout" at the point of purchase you agree to the following:

Contract:

You confirm that you are purchasing the goods in your basket and that you will pay for these goods in full. If you have selected Goods with invoice you confirm that it is your intention to purchase these goods and that you will dispatch payment without delay. Our terms and conditions may change at any time and you accept that it is your responsibility to check these prior to making a purchase.

Studioflash.co.uk is a webshop owned and run by Hotshots Photographic (UK) Limited

Contact:

We can be contacted by Email (sales@studioflash.co.uk), by telephone on 0870 446 4367.

Supply of goods:

Where more than one product has been ordered but not all are available for immediate supply, we may supply the available stock straight away and the remainder once it is available. If your order is conditional on all items being supplied, please specify this in the "additional information" box at the point of purchase.  Goods may arrive in separate packages - even by separate carriers

Professional Photographers may order using the goods with invoice option.  To qualify for this they must provide proof of their professional status. 

• Either enter the business web address into the comments field or fax a letterhead to 0870 446 3367.
• Goods with invoice orders are limited in value and are subject to acceptance by us. 
• No goods with invoice orders will be accepted for delivery outside the UK.
• Invoice terms are strictly payment BY RETURN of post. Not 14 or 30 days credit. Immediate.  We provide this option to make your life easier, not because we want to spend our lives chasing payments.

Non-supply of goods:

In the event that we are unable to supply ordered goods, we shall in no way be liable for any consequential loss incurred through delays in supply or failure to supply. No compensation shall be payable. All products are supplied subject to availability. We are not liable for any damages or inconvenience caused by actions or activities which are beyond our control including, but not limited to, lack of product availability from suppliers, damage caused through misuse or loss as a consequence of courier damage or defective manufacture of products which we supply.

Receipt of goods:

It is for you to ensure that the person who signs for the goods is entitled so to do. We cannot be held responsible for any loss incurred once delivery to the address you have specified has been made, nor are we responsible for the goods being accepted by the incorrect recipient at the receiving address.

Return of goods:

Goods may only be returned by specific prior agreement and, excluding our error or if a manufacturing defect is discovered within the first 30 days, at your own cost. Refunds are issued only after the goods have been returned, checked and tested as appropriate. If the return is required as a result of our error or the discovery of a manufacturing defect within the first 30 days, the full amount will be refunded. Otherwise any cost of dispatch (carriage and packaging) originally incurred by us in supplying the goods, will be deducted from the refund. Please note that we are unable to accept the return of products (excluding our error or if a manufacturing defect is discovered within the first 30 days) which have been assembled or used.

Faulty goods:

All faulty products are subject to testing prior to repair or exchange. If no fault is present then we reserve the right to charge a testing fee and to charge for return carriage.

Pricing:

We reserve the right to change prices of products without notice. We are not responsible for pricing errors made and, where such an error occurs, We will not be liable to supply the goods at the erroneous price.

Special offers:

All offers are limited in supply and we reserve the right to withdraw these at any time. We cannot be held responsible if a special offer or any product is not available for supply after an order has been placed.

Order acknowledgement:

The order acknowledgement we send upon receipt of your order is not a guarantee of supply of any goods at any price. It merely confirms that your order has been received.

Damage liability:

We are not responsible for any damage or accident caused in the use of equipment purchased from us, including fire and other unforeseeable occurrences. If you wish to protect yourself against such incidents, we recommend you contact your insurance provider.

Your order:

You confirm that any and all information you supply to us is accurate and correct and that you have read, understand and accept all our terms and conditions as outlined here.  Once goods are delivered you agree that you have accepted them and, once they have been opened and/or used, you acknowledge that they have been supplied in an acceptable condition and are satisfactory. This excludes issues which cannot be foreseen until such actions are taken including the discovery of a fault.

Conclusion:

None of the above affects your statutory rights. Where the above conflicts with any overriding legislation, the overriding legislation shall be applied. If one aspect of this contract is found to be non-enforceable that shall not affect any other aspect of this contract.

Where goods are found to be faulty through manufacturing defect, within thirty days of your receiving them, we will either replace these or issue a refund at your discretion.